FAQ & Terms

Please email ptc18@ptc.org or call +1.808.941.3789 with any questions you may have.

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Terms and Conditions

Non-conference and one-day conference attendees who are not registered for Sunday may NOT purchase 40th Anniversary Opening Celebration tickets. Guests of conference registrants (as defined below) are the exception, in which case, tickets may only be purchased for guests by the registrant before or during the conference, based on availability.

Official PTC badges must be worn at all times for admittance to all conference sessions, social events, and to enter the PTC Pavilion. There will be a USD 50 charge to replace badges. PTC reserves the right to refuse entry or to escort out any attendee without the appropriate badge. ALL badges are non-transferable. Transferring and sharing of badges will result in confiscation of the badge and revocation of registration.

A Guest is defined as a spouse, significant other, friend, or daughter or son (21 years of age or older). Children, defined as persons under 21 years old, are not allowed to attend any PTC functions. If you wish to arrange for childcare, please contact the hotel concierge regarding the Camp Penguin Program.

Smoking is not permitted during any conference sessions or in the conference foyer. Hawaii State law prohibits smoking including e-cigarettes, in all “enclosed or partially enclosed” areas open to the public that include, but not limited to all conference rooms, pavilion, restrooms, lobbies, reception areas, hallways, bars, hotel rooms, balconies, restaurants, retail service establishments, and retail stores.

Smoking for guests, including e-cigarettes, is prohibited everywhere on property at Hilton Hawaiian Village, except for the red areas designated on this map.

PTC’18 may be filmed and photographed. PTC and the photographers and videographers under its hire may photograph or make audio or video recordings of PTC’18 events and attendees. By registering to attend PTC’18 you irrevocably grant permission to PTC to use your name, photographs, images, recordings or likenesses for promoting and advertising PTC and its events, at any time, in any and all media whether now known or in the future developed.

Please note the following registration policies:

  • Registrations will not be processed without full payment.
  • Fee rates will be determined by the date payment is received, not the date the registration form is received.
  • A valid form of photo identification must be presented to claim registration badge and materials.
  • Materials may not be picked up for another attendee unless prearranged written authorization from the registrant is received.
  • PTC does not accept hotel deposits or reservations. Hotel reservations, deposits and payment are made directly with the hotel.

All credit card transactions are processed in USD and are subject to the current exchange rates. Foreign transaction fees may be charged by your credit card company. Only USD is accepted. International funds must be submitted in USD.

Paid registrations may be transferred to a substitute attendee from the same company. All substitution requests must be submitted in writing via email to ptcreg@ptc.org or fax to +1.808.944.4874. Substitutions received after Friday, 15 December 2017 are subject to an administrative fee of USD 50.

Cancellations must be submitted in writing via email to ptcreg@ptc.org or fax to +1.808.944.4874. Cancellations received by Friday, 15 December 2017 are subject to a USD 100 administrative fee. No refunds will be granted after Friday, 15 December 2017.

Category changes must be submitted in writing via email to ptcreg@ptc.org or fax to +1.808.944.4874. To change to a higher priced registration category, please include your preferred payment method to settle the balance due. To change to a lower priced registration category, requests must be received by Friday, 15 December 2017, the credit balance will be refunded via the same payment method used when registering. No refunds will be granted for requests received after Friday, 15 December 2017.

Only PTC-authorized signs will be allowed on the Hilton property. PTC-authorized signs include the PTC’18 digital kiosk directories and door banners. PTC and Hilton security will remove all other unauthorized signs.

If you are interested in purchasing a door banner or having your hospitality suite or meeting room location listed on the PTC’18 digital kiosk directories, please email suites@ptc.org or call +1.808.941.3789.

Before attending a session, all conference registrants are reminded to turn off or set to silent mode all mobile phones, pagers, and other devices that may distract other registrants. You are kindly requested to leave the room if you must answer your phone. Your cooperation is greatly appreciated.

PTC shall not be held responsible for any delay or failure in performance of its obligations to the extent caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the conference venue or other similar causes beyond its reasonable control. In such event, PTC in its sole discretion may postpone, reschedule or cancel the event without liability to any attendee for damages, costs or expenses, including costs of transportation or accommodation. PTC’s sole responsibility if the event is canceled or rescheduled for any reason would be refund of conference registration fees. Speakers identified in the PTC’18 agenda are not guaranteed; any change in the speakers or sessions offered shall not constitute a basis for refund or cancellation.

Dress Code

The dress code for PTC’18 is business casual. As such, business suits are not necessary. Attendees are encouraged to wear aloha shirts.

Please be aware that the temperature in the session rooms is often much cooler than the temperature outdoors. Therefore, a sweater or light jacket is recommended.

Conference Secretariat

The PTC Secretariat is located in Sea Pearl 1, 2, and 3 in the Mid-Pacific Conference Center.


You can use the PTC’18 Meeting Manager to communicate and schedule meetings with other registrants. We will send you an email when the PTC’18 Meeting Manager is available.

Internet Access

Your PTC’18 registration includes wireless Internet access in the public areas of the Hilton Hawaiian Village® Waikiki Beach Resort (i.e., Super Pool, Tapa Pool, Tapa Bar, and Starbucks). Wired and wireless Internet in your sleeping room for a maximum of four devices is also included, if you are staying at the Hilton and reserved your room in the PTC room block.


The onsite registration hours (subject to change) are:

Saturday, 20 January 201814.00–17.00
Sunday, 21 January 201808.00–18.00
Monday, 22 January 201808.00–17.00
Tuesday, 23 January 201808.00–16.30
Wednesday, 24 January 201808.00–11.00

Please email ptcreg@ptc.org, call +1.808.941.3789, or fax +1.808.944.4874.

PTC’18 offers five categories of registration. Select the registration category below that suits your needs:

PTC Registration will send an email confirmation to you within 24 hours of online receipt by PTC. If you do not receive confirmation within this time, please email ptcreg@ptc.org.

PTC accepts payment via bank wire transfer, check, credit card, and purchase order.

If your company requires an invoice or additional time to process payment, please email your request to ptcreg@ptc.org at least one month before the conference. Bank wire transfers must be received in PTC’s bank account by Friday, 19 January 2018 to complete your registration and confirm your attendance.

You may want to consider paying with a valid credit card and request reimbursement from your company to complete your registration prior to the start of conference.

Please register early and remit payment promptly to minimize delays.

The registration booth is located in the Coral Lounge on the 6th Floor of the Mid-Pacific Conference Center at the Hilton Hawaiian Village® Waikiki Beach Resort.


Guests are welcome to attend the 40th Anniversary Opening Celebration and the PTC’18 Innovation Awards Gala provided that guest tickets have been purchased for the events.

A guest is defined as a spouse, significant other, friend, or an adult daughter or son (21 years of age or older). Children, defined as persons under 21 years old, are not allowed to attend any PTC functions. If you wish to arrange for childcare, please contact the hotel concierge regarding the Camp Penguin Program.


The average high temperature in January is 80°F / 27°C. The average low temperature is 66°F / 19°C. Passing rain showers are common in Honolulu in January.

Two of the most popular modes of transportation between the airport and the hotel are shuttles and taxis.

  • Shuttle service costs start at USD 14 per person. The total travel time on a shuttle varies based on the total number of passengers and their destinations.
  • The fare for a taxi is approximately USD 50. Total travel time via taxi is usually 20–30 minutes.
  • Both airport shuttles and taxis are available outside of baggage claim.

Visit the PTC’18 Transportation page for additional transportation options.

The U.S. Department of State recommends that visa applications be submitted at least 90 days in advance. Please allow ample time to obtain a visa before your planned travel to PTC’18.

Check the wait times in your city.

Please visit the U.S. Department of State Business Visa Center for additional information.

Financial Assistance

Assistance funds are made available to qualified participants through donations from PTC members and other sources. Meheroo Jussawalla Research Prize Award recipients, Yale M. Braunstein Student Prize Award recipients, and PTC Young Scholars are ineligible for financial assistance the year they participate in these programs.

For information regarding financial assistance, please email ptcacctg@ptc.org or call +1.808.941.3789.


For all press conference requests and other press-related inquiries, please refer to the Media Center page or email the Media Center team at mediacenter@ptc.org.


The Cyberstations provide PTC registrants access to the Internet and the online meeting manager system. Cyberstations may be used to contact and arrange meetings with fellow registrants. Cyberstations are located in the Coral Lounge on the 6th Floor of the Mid Pacific Conference Center.

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