Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023

Ivan Ostojić, Chief Business Officer at Infobip, said: “Customer experience can make or break a business. Against a more difficult economic climate, we expect brands to focus on delighting their customers to remain competitive. But organizations may struggle to meet customer demands and provide the experiences their customers have come to expect without scalable and easy-to-use commmununications.

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The views and opinions expressed in these announcements are those of the author(s). Claims or assumptions in these announcements are not endorsed by and do not reflect the position of the Pacific Telecommunications Council.